How can we help you?
Frequently asked questions
Dropply is a premier rideshare service based in Ghana, offering safe, reliable, and affordable transportation solutions across major cities. Our user-friendly app connects riders with nearby drivers for seamless travel experiences.
To request a ride:
- Download the Dropply App: Available on iOS and Android platforms.
- Create an Account: Sign up using your email address or phone number.
- Enter Ride Details: Input your pickup and drop-off locations.
- Choose a Ride Option: Select from available services like Dropply Standard, Dropply Premium, or Dropply Share.
- Confirm and Book: Review the fare estimate and confirm your ride.
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Dropply accepts multiple payment options for your convenience:
- Credit/Debit Cards: Securely add your card details in the app.
- Mobile Money: Integrate popular mobile money services for seamless transactions.
- Cash: Pay your driver directly in cash at the end of your trip.
Your safety is our priority. Dropply implements several measures to protect riders:
- Driver Background Checks: Comprehensive screenings before onboarding.
- Vehicle Inspections: Regular checks to maintain high standards.
- In-App Safety Features: Including real-time trip sharing and an emergency assistance button.
Your feedback helps us improve:
- Rate Your Driver: After each trip, rate your experience within the app.
- Leave Comments: Provide specific feedback or suggestions.
- Contact Support: For urgent concerns, reach out to info@dropplygh.com.
For additional information or assistance, please visit our Help Center or contact our customer support team.
If your driver cancels or doesn’t show up:
- Automatic Reassignment: Our system will attempt to connect you with another nearby driver promptly.
- Contact Support: If no drivers are available, please reach out to our support team at info@dropplygh.com for assistance.
Driver safety is paramount at Dropply. Our initiatives include:
- In-App Emergency Assistance: Drivers have access to an emergency button that connects them with local authorities.
- 24/7 Support: Our support team is available around the clock to assist with any concerns.
- Rider Verification: We implement measures to verify rider identities, promoting a safer environment for drivers.
Yes, Dropply allows you to schedule rides ahead of time:
- In the App: Select the “Schedule a Ride” option.
- Set Date and Time: Choose your desired pickup time and location.
- Confirm Details: Review and confirm your scheduled ride.
If you’ve misplaced an item:
- Contact the Driver: Use the app to call or message your driver directly.
- Report via App: Navigate to “Your Trips,” select the relevant trip, and choose “Report Lost Item.”
- Customer Support: If you’re unable to reach the driver, contact our support team at info@dropplygh.com
Join our network of drivers by following these steps:
- Sign Up: Visit the “Drive” section on our website or the Dropers app.
- Submit Documents: Provide necessary documents, including a valid driver’s license, vehicle registration, and proof of insurance.
- Vehicle Inspection: Ensure your vehicle meets our standards through an inspection.
- Background Check: Undergo a screening process for safety assurance.
Dropply currently serves major cities across Ghana, including:
- Accra
- Kumasi
We are continually expanding to new locations. For the latest coverage areas, please check our app or website.
Dropply’s fare structure considers:
- Base Fare: Initial charge for the ride.
- Distance: Total kilometers from pickup to drop-off.
- Time: Duration of the trip.
- Service Type: Chosen ride option (e.g., Standard, Premium).
Fare estimates are provided before booking, ensuring transparency.
We value your input and strive to improve our services:
- In-App Feedback: After each trip, you can rate your experience and provide comments.
- Direct Contact: For urgent issues, email us at info@dropplygh.com.
- Response Time: Our team aims to address all feedback and resolve complaints within 24 hours.
Dropply employs dynamic pricing to balance supply and demand, especially during peak hours or high-demand situations. While fares may increase during these times, we strive to maintain transparency:
- Fare Estimates: Before confirming a ride, the app provides an upfront fare estimate reflecting current rates.
- Surge Notifications: Users are alerted within the app when surge pricing is in effect, allowing you to choose whether to proceed or wait until rates normalize.