Privacy Policy Prince Adjei February 6, 2020
Privacy Policy

At Swift Dropp-Off Limited, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our rideshare services, including our mobile app, website, and any related services (collectively referred to as the “Services”). By accessing or using Dropply’s Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect To provide you with the best experience while using our Services, we collect various types of information:

a. Personal Information

When you use our Services, we collect personal data necessary for account creation, ride requests, and payment processing:

  • Account Information: Name, email address, phone number, and password.
  • Payment Information: Credit card details, mobile money account details, or other payment method information.
  • Ride Details: Pickup and drop-off locations, trip routes, date, and time of trips, fare amount, and ride status.
  • Communication: Messages and communications between you and drivers, customer support, and any feedback or surveys you submit.

b. Location Data

To offer location-based services, we collect real-time and historical location data:

  • Real-Time Location: Precise GPS data from your mobile device when using the App for ride requests, navigation, and ride status tracking.
  • Ride Location: Pickup and drop-off points, as well as routes taken during your trip.

c. Device and Usage Data

We automatically collect information related to your device and interactions with our Services:

  • Device Information: Type of device, operating system, app version, browser type, and unique device identifiers.
  • Log Data: IP addresses, device IDs, log files, crash logs, and app usage statistics.
  • Cookies: We use cookies and similar tracking technologies to improve user experience, track app usage, and personalize your experience. You can control cookie settings through your browser.
2. How We Use Your Information
  • To Provide Services: To facilitate your rides, manage trips, calculate fares, and process payments.
  • Account Management: To create, maintain, and manage your account.
  • Communication: To notify you about ride status, promotions, surveys, and other important updates related to our Services.
  • Customer Support: To provide assistance, resolve issues, and handle customer inquiries or disputes.
  • Safety and Security: To ensure your safety, verify your identity, and protect against fraud or unauthorized activity.
  • Analytics and Improvements: To analyze usage trends and improve the functionality and user experience of our App and Services.
  • Legal Compliance: To comply with legal obligations, protect our rights, and resolve disputes.
3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

  • Encryption: We use encryption technologies (SSL/TLS) to protect sensitive data (e.g., payment details) during transmission.
  • Access Control: We limit access to your data to authorized personnel and service providers who need it to perform their duties.
  • Data Retention: We retain your personal data only for as long as necessary to provide Services and comply with legal obligations. Once it is no longer required, we will securely delete or anonymize it.
  • Service Providers: We share your information with third-party service providers who assist us in operating our business and providing our Services, such as payment processors, customer support, marketing agencies, and data hosting companies.
  • Legal Compliance: We may disclose your information to authorities or regulatory bodies in compliance with applicable laws, to respond to legal requests, or in the event of a legal dispute.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
4. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may update or correct inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal data, subject to legal obligations.
  • Right to Restriction: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.
  • Data Portability: You can request your data in a structured, commonly used, and machine-readable format to transfer it to another provider.
5. Data Storage and International Transfers

Your personal information is stored securely within Ghana. However, in the course of business operations, it may be transferred to countries outside Ghana, including those where our third-party service providers operate. In such cases, we ensure that the transfer complies with applicable data protection laws and that your personal data is protected appropriately.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience with our Services. These technologies help us understand how you interact with our website and app, remember your preferences, and improve functionality. You can manage cookie preferences via your browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated or controlled by Dropply. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete such information as quickly as possible.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the “Effective Date” at the top of this page or by sending a notification via the App. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your data.

10. Contact Us

United States: +19803651924
Ghana: +233543844514
Ghana: +233548923601
Email: info@dropplygh.com

Dr. Bruce Konuah St.
Odorkor – Accra, Ghana

Changes to this Privacy Policy

We may update this Policy periodically to account for changes in how we collect and process your Personal Information. Any updates to this Policy will be posted on our website with a revised “Last Updated” date at the top, and we will provide additional notice in the event of any significant changes in how we use your Personal Information. Your continued use of our Services after any updates to this Policy constitutes your agreement and acceptance of this Policy as updated.

This Privacy Policy meets the industry standards for data protection and is designed to ensure compliance with Ghana’s Data Protection Act, 2012 (Act 843).